Service Policy

CONSULTATION AND SERVICE DELIVERY

All services include a consultation to ensure desired results.

Service provider reserves the right to refuse service if hair condition poses a health risk.

Additional services or product needs discovered during an appointment require client approval.

Service times are estimates and may vary based on hair condition and desired results.

HAIR HEALTH AND SAFETY

Clients must disclose all chemical treatments, medications, and allergies.

Service provider reserves the right to postpone chemical services if hair integrity is compromised.

Client assumes responsibility for following aftercare instructions.

PRODUCT AND RETAIL POLICY

All retail products sold are final sale unless defective.

Product recommendations are professional opinions, not guarantees.

Client is responsible for discussing product allergies before purchase.

PAYMENT AND PRICING

Payment Methods:

All major credit and debit cards accepted.

Cash accepted for tips and retail purchases only.

No personal checks accepted.

Pricing Policy:

All prices subject to change with 30-day notice.

Prices listed are starting prices — final cost determined during consultation.

Additional services (deep treatments, extra length, etc.) incur additional charges.

Holiday and special event pricing may apply during peak seasons

Client Conduct & Expectations.

Professional Environment:

Tha Kut Gallery maintains a professional, family-friendly environment.

Disruptive behavior, inappropriate language, or disrespectful conduct will not be tolerated.

Management reserves the right to refuse service or terminate appointments for misconduct.

Children & Guests:

Children must be supervised at all times.

Maximum of 1 guest per client during service.

Guests must not interfere with service delivery or other clients.

Cell Phone & Device Policy:

Phone use permitted, but please be mindful of other clients.

Video/photos of other clients or staff without permission are prohibited.

Music or videos must use headphones.

HEALTH AND SAFETY

Health Protocols:

Clients experiencing illness symptoms should reschedule.

Hand sanitization required upon entry.

Health protocols subject to change based on local guidelines.

Allergies & Sensitivities:

Clients must disclose all known allergies and sensitivities.

Patch tests available and recommended for sensitive clients.

Tha Kut Gallery is not liable for allergic reactions to undisclosed sensitivities.

Pregnancy & Medical Conditions:

Pregnant clients must inform their service provider.

Certain chemical services are not recommended during pregnancy.

Clients with medical conditions should consult a physician before chemical services.