Terms of Service & Policies

BOOKING & APPOINTMENT POLICIES

Deposit Policy

Full service price required as deposit upon booking
Deposit secures your appointment time and ensures availability
No additional payment needed at time of service
Deposits are processed immediately upon booking confirmation

Cancellation & Refund Policy

48-72 Hours in Advance:

⚠️ 50% refund (subject to management discretion)
Partial refund processed within 3-5 business days

Less than 48 Hours:

❌ No refund available
Deposit is forfeited to compensate for lost booking opportunity
Reschedule at no extra charge

Same Day Cancellation/No Show:

❌ No refund + may affect future booking privileges
Reschedule at no extra charge
Repeated no-shows may result in requirement for same-day payment

Rescheduling Policy

Free rescheduling available with 48+ hours notice
One free reschedule per booking - additional changes subject to cancellation policy
Rescheduling within 24 hours treated as cancellation

Late Arrival Policy

Grace period: 15 minutes late without penalty
15+ minutes late: Service time reduced, no price adjustment
30+ minutes late: Appointment may be cancelled, treated as no-show

SERVICE POLICIES

Consultation & Service Delivery

All services include consultation to ensure desired results
Service provider reserves right to refuse service if hair condition poses health risk
Additional services or product needs discovered during appointment require client approval
Service times are estimates and may vary based on hair condition and desired results

Hair Health & Safety

Client must disclose all chemical treatments, medications, and allergies
Service provider reserves right to postpone chemical services if hair integrity is compromised
Client assumes responsibility for following aftercare instructions

Product & Retail Policy

All retail products sold are final sale unless defective
Product recommendations are professional opinions, not guarantees
Client responsible for discussing product allergies before purchase

PAYMENT & PRICING

Payment Methods

All major credit cards accepted
Debit cards accepted
Cash accepted for tips and retail purchases only
No personal checks accepted

Pricing Policy

All prices subject to change with 30-day notice
Prices listed are starting prices - final cost determined during consultation
Additional services (deep treatments, extra length, etc.) incur additional charges
Holiday and special event pricing may apply during peak seasons

CLIENT CONDUCT & EXPECTATIONS

Professional Environment

Tha Kut Gallery maintains a professional, family-friendly environment
Disruptive behavior, inappropriate language, or disrespectful conduct will not be tolerated
Management reserves right to refuse service or terminate appointments for misconduct

Children & Guests

Children must be supervised at all times
Maximum 1 guest per client during service
Guests must not interfere with service delivery or other clients

Cell Phone & Device Policy

Phone use permitted but please be mindful of other clients
Video/photos of other clients or staff without permission prohibited
Music or videos must use headphones

HEALTH & SAFETY

COVID-19 & Health Protocols

Clients experiencing illness symptoms should reschedule
Hand sanitization required upon entry
Health protocols subject to change based on local guidelines

Allergies & Sensitivities

Client must disclose all known allergies and sensitivities
Patch tests available and recommended for sensitive clients
Tha Kut Gallery not liable for allergic reactions to undisclosed sensitivities

Pregnancy & Medical Conditions

Pregnant clients must inform service provider
Certain chemical services not recommended during pregnancy
Clients with medical conditions should consult physician before chemical services

LIABILITY & LIMITATIONS

Service Results

Hair services carry inherent risks including but not limited to: color variation, texture changes, breakage
Results may vary based on individual hair type, condition, and history
Client acknowledges understanding of potential risks

Limitation of Liability

Tha Kut Gallery's liability limited to cost of original service
Not liable for indirect, consequential, or special damages
Client assumes responsibility for following aftercare instructions

Property & Personal Items

Tha Kut Gallery not responsible for lost, stolen, or damaged personal items
Valuables should be secured or left at home
Lost and found items held for 30 days maximum

PRIVACY & PHOTOGRAPHY

Client Privacy

Client information kept confidential per applicable privacy laws
Medical and personal information not shared without consent

Photography & Social Media

Before/after photos may be taken for portfolio with client consent
Client may request not to be photographed
Photos may be used on social media and marketing materials with permission
Client may revoke photo permission at any time

Reviews & Testimonials

Clients encouraged to leave honest reviews
Tha Kut Gallery may respond to reviews publicly
False or defamatory reviews may result in legal action

BOOKING SYSTEM & TECHNOLOGY

Online Booking

Booking system available 24/7 for client convenience
Technical issues should be reported immediately
Booking confirmations sent via email and/or text

Account Information

Clients responsible for maintaining accurate contact information
Missed appointments due to incorrect contact info subject to no-show policy
Account access is personal and non-transferable

System Maintenance

Booking system may be temporarily unavailable for maintenance
Alternative booking methods available during system downtime

TERMS & CONDITIONS

Agreement

By booking services, client agrees to all terms and policies
Policies may be updated with reasonable notice
Continued use of services constitutes acceptance of updated terms

Dispute Resolution

Good faith effort to resolve disputes directly with management preferred
Disputes subject to local jurisdiction
Arbitration may be required for certain disputes

Severability

If any term is found unenforceable, remaining terms stay in effect
Invalid provisions will be modified to nearest enforceable equivalent

Contact Information

For questions about these policies:

Phone: [469] 399-0361

Email: [email protected]

Address: [17290 Preston Rd Suite #104]

Dallas, TX 75252

ACKNOWLEDGMENT

By booking an appointment with Tha Kut Gallery, you acknowledge that you have read, understood, and agree to abide by all policies listed above.

These policies are designed to ensure a positive experience for all clients while protecting both clients and service providers. We appreciate your understanding and cooperation.

Tha Kut Gallery - Where Culture Meets Craft Your Community Grooming Experience